Politique de remboursement

Return & Refund Policy

We want you to love your Relaxora experience. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, items must:

Be unused and unopened
Be in their original packaging
Be in the same condition in which they were received

Before returning any item, you must contact us at info@relaxorastore.com with your order number and reason for return. Returns sent without prior authorization may not be accepted.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 5–7 business days. Depending on your financial institution, additional processing time may be required before the refund appears in your account.

Original shipping charges are non-refundable unless the return is due to a defective, damaged, or incorrect item.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

Opened skincare products
Opened personal care products
Used products
Gift cards (if applicable)

We reserve the right to refuse returns that do not meet our return eligibility requirements.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@relaxorastore.com and include clear photos of the item and packaging.

Upon review, we will arrange a replacement, store credit, or refund as appropriate.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a trackable shipping service, as we are not responsible for returns lost or damaged during transit.

International Returns

For international returns, customers are responsible for all return shipping costs, customs fees, duties, taxes, and other associated charges unless the return is due to our error or a defective product.