Refund policy

Last Updated: September 2026

At Relaxora, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Eligibility for Returns

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
Clothing and fashion items should have their original tags attached, where applicable.
The item should be returned in its original packaging where possible.
The return request must be submitted within 30 days of receiving your order.
Proof of purchase, such as your order confirmation or receipt, is required.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

Opened or used skincare and personal care products.
Customized or personalized mosaic artworks.
Made-to-order mosaic artworks.
Gift cards, if applicable.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of receiving your order by emailing info@relaxorastore.com.

Please include:

Your order number.
A description of the issue.
Clear photos of the product and packaging.

We will review your request and provide an appropriate solution, which may include a replacement, refund, store credit, or exchange.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved:

Refunds will be issued to the original payment method within 5–10 business days.
Processing times may vary depending on your payment provider or financial institution.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping Costs

If the return is due to a defective, damaged, or incorrect item, Relaxora will cover the reasonable return shipping costs.
For all other approved returns, the customer is responsible for the return shipping costs.
International customers outside Jordan are responsible for return shipping costs. We recommend using a trackable shipping method, as Relaxora is not responsible for items lost in return transit.