Shipping policy
Last Updated: September 2026
At Relaxora, we are committed to delivering your order safely and efficiently. This policy explains our order processing times, available shipping methods, estimated delivery times, and other important shipping information.
Worldwide Shipping
Relaxora ships worldwide. Shipping availability and available shipping methods may vary depending on the destination country and local carrier restrictions.
Order Processing
Orders are processed during our regular business days: Sunday through Thursday, excluding public holidays.
Processing time may vary depending on the product, order volume, and the day the order is placed.
During promotional campaigns, holidays, or periods of unusually high order volume, processing times may be extended.
Shipping Methods & Estimated Delivery Times
Available shipping methods and shipping charges are displayed at checkout based on your delivery address.
FedEx Express
Estimated delivery: 3–5 business days after dispatch.
This is an estimated transit time and does not include order processing time.
Standard Shipping
Estimated delivery: 10–21 business days.
This is an estimated delivery time and may vary depending on the destination country, customs clearance, and local delivery conditions.
Important
Delivery estimates are not guaranteed. Transit times begin after your order has been dispatched.
Shipping Costs
Shipping charges are calculated automatically at checkout based on the destination and selected shipping method.
The available shipping options and their corresponding prices will be displayed before you complete your order.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 24–48 hours for tracking information to become available.
Customs Duties, Taxes & Import Fees
International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, customs clearance charges, or other fees imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated.
Relaxora is not responsible for customs delays or additional charges imposed by customs authorities.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information.
Relaxora is not responsible for delays, failed deliveries, lost shipments, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Shipments
If your shipment has not arrived within the estimated delivery period, please contact us at info@relaxorastore.com.
We will assist in communicating with the shipping carrier regarding your shipment.
Delivery times may be affected by customs clearance, weather conditions, transportation disruptions, or other circumstances beyond our control.
Regional & Global Shipping Disruptions
International shipments may occasionally experience delays due to customs inspections, severe weather, transportation disruptions, labor disputes, governmental actions, airspace restrictions, or other unforeseen circumstances.
Relaxora will make reasonable efforts to keep customers informed of significant shipping delays.
Order Changes & Cancellations
Orders may be modified or cancelled only before processing has begun.
Once an order has been processed or shipped, it cannot be cancelled and will be subject to our Return & Refund Policy.
Customized and made-to-order products cannot be cancelled once production has started.
Shipping Restrictions
Relaxora reserves the right to refuse or limit shipments to countries or regions where delivery services are unavailable, restricted, or prohibited by law.
Force Majeure
Relaxora shall not be liable for delays or failure to fulfill deliveries resulting from circumstances beyond our reasonable control, including natural disasters, severe weather, pandemics, labor disputes, governmental actions, transportation disruptions, customs delays, airspace restrictions, or other unforeseen circumstances.
Contact Us
If you have questions regarding shipping, please contact us:
Relaxora
24 Anees Bin Qutada Street
Deir Ghbar, Amman 11814
Jordan
Email: info@relaxorastore.com
Website: www.relaxorastore.com