Politique d’expédition

Shipping Policy

Processing Time

All orders are typically processed within 1–3 business days. Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, promotional events, or holidays, processing times may be extended.

Shipping Times

Once dispatched, estimated delivery times are:

Standard International Shipping: 7–20 business days
Expedited International Shipping: 5–10 business days

Delivery estimates are provided for reference only and are not guaranteed. Actual delivery times may vary depending on destination, carrier performance, customs clearance procedures, weather conditions, and other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on the destination, package weight, and selected shipping method.

Any available free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Please allow up to 48 hours for tracking updates to appear after shipment.

Customs, Duties, Taxes & Clearance Fees

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, customs clearance charges, and other fees imposed by the destination country.

These charges are the sole responsibility of the customer and are not included in product prices or shipping fees unless explicitly stated otherwise.

Relaxora is not responsible for any customs-related delays, fees, clearance charges, or additional costs imposed by customs authorities in the destination country.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Relaxora is not responsible for delays, losses, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery timeframe, please contact us at info@relaxorastore.com.

While we will assist in investigating shipping issues with the carrier, we cannot guarantee carrier delivery schedules and are not responsible for delays caused by customs processing, transportation disruptions, weather events, or circumstances beyond our control.

Regional and Global Shipping Disruptions

From time to time, international shipping carriers may experience delays due to customs inspections, transportation disruptions, regional conflicts, airspace restrictions, severe weather, labor disputes, governmental actions, or other events beyond our control.

While we make every effort to ensure timely delivery, Relaxora cannot guarantee delivery timelines in such circumstances and shall not be held responsible for delays caused by shipping carriers, customs authorities, or geopolitical events.

Order Changes and Cancellations

Orders may only be modified or cancelled before they have been processed and shipped.

Once an order has been dispatched, it cannot be cancelled and will be subject to our Return & Refund Policy.

Shipping Restrictions

We reserve the right to limit or refuse shipment to certain countries, regions, or addresses where delivery services are unavailable, restricted, or prohibited by law.

Force Majeure

Relaxora shall not be liable for delays or failure to deliver orders resulting from events beyond our reasonable control, including natural disasters, severe weather, pandemics, labor disputes, governmental actions, transportation disruptions, customs delays, airspace restrictions, or other unforeseen circumstances.